Describe: This utility allows you to store the answers to frequently asked questions, search through them and then put those answers into the e-mails you are writing to your customers. It allows you to keep the messages organized in groups, find them and then with one keypress it switches back to your e-mail program and pastes your message into an e-mail. Advanced features include replaceable fields to allow customization each time a message is used and the use of file attachments that can be included with an answer. Huge download mercury mailroom 11 visor.