Describe: This tool provides a variety of services to assist you with running a help desk. It provides call tracking, knowledge management and problem resolution. You can also use it for call management, statistic reports and invoice handling. Because this uses the SQL-connection module, it supports MS SQL Server and can handle large databases. The latest version of the program supports client installations on Citrix and Windows 2 Terminal Server. English, French, Swedish and Danish language support is also included. Huge download abacus helpdesk 381 discuss.